Patient Services Rep - Receptionist (Onsite, Kona HI)

 About Us:Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  JOB SUMMARY:ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.This position is ONSITE at Kona Hawaii.Job Title: ReceptionistPosition SummaryThe Receptionist serves as the first point of contact for hospital and/or clinic patients and visitors, providing exceptional customer service while ensuring the efficient operation of the medical office. This role is responsible for managing front-desk activities, scheduling appointments, verifying insurance information, maintaining patient records, and supporting clinical and administrative staff.Key ResponsibilitiesPatient Reception & Customer ServiceGreet patients, visitors, and vendors in a professional and courteous manner.Answer and direct incoming phone calls promptly.Assist patients with check-in and check-out procedures.Address patient inquiries and resolve concerns while maintaining confidentiality.Provide information regarding office policies, procedures, and services.Appointment SchedulingSend appointment reminders and follow up on missed appointments.Maintain accurate appointment records within the electronic medical record (EMR) system.Administrative DutiesVerify patient demographics and update records as needed.Collect copayments, deductibles, and outstanding balances.Verify insurance eligibility and obtain required authorizations.Process referrals, forms, and medical records requests.Maintain filing systems and ensure accurate documentation.Office SupportAssist providers and clinical staff with administrative tasks.Order and maintain office supplies as needed.Support workflow efficiency and contribute to a positive patient experience.QualificationsRequiredHigh school diploma or equivalent.Minimum of 1 year of customer service, reception, or administrative experience.Proficiency with Microsoft Office Suite and basic computer applications.Strong communication, organizational, and multitasking skills.Ability to maintain confidentiality and professionalism.PreferredPrevious experience in a medical office, clinic, or healthcare environment.Knowled...