Payments and Risk Analyst
Come join our journey to the next level! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about investigations, bold in your approach, and act with integrity, we’d love for you to join our team as a Payments and Risk Analyst. A taste of what you’ll do The Risk & Payments Analyst’s role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud Immense Group by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Perform risk assessment of players and perform EDD when appropriate Evaluate, review and approve KYC documents and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crime Ensure that all tasks performed are in line with the set processes and procedures Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions Reviewing daily AML user risk score reports Evaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR) to the MLRO and deputy Conduct enhanced ongoing monitoring and compiling of additional due diligence where this may be needed Analyse and handle chargeback disputes Compile and handle daily reports & account reviews, under the supervision of the Payments and Risk Team Leader Actively participate in improving internal procedures and processes linked to Risk, Fraud, Payments and AML Analyse and process payments accurately and in a timely manner via different payment methods offered Investigate and resolve issues related to money transfers, including reconciliation of transactions, missing deposits and missing withdrawals Assist Customer Support with escalated queries related to Risk and Payment Who and what we are after? Positive can-do attitude and a flexible approach willing to work on shifts! Knowledge of online payments, gaming accounts, banking and payments processing will be considered a great asset Have previous experience in customer risk assessments, EDD and AML rules, regulations within the gaming industry Enjoy learning and have a genuine interest in iGaming and slot machine games An excellent team player, able to empathise and engage with people but can also work on own initiative Understanding of rela...