People Operations Team Supervisor (maternity cover contract)

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have a rare opportunity for a someone with operational employee lifecycle experience (including payroll) to join our busy People Operations Excellence (POE) team on a maternity cover contract as a POE Team Supervisor.

Our POE teams are responsible for supporting our employees through every stage of their journey with us, and the Supervisor is responsible for the teams' overall activity in their region and the day-to-day management and performance of their team, as well as day-to-day activities and processes.

With a regional focus (covering the UK and US) this role collaborates with POE Specialists across all regions, HR Business Partners, and the wider People Team, in order to ensure we are all working collaboratively, and in line with the same processes and procedures where appropriate, thus providing our stakeholders with a clear and streamlined POE offering.

Key Focus of this role

• Being a first point of escalation for all colleagues on employee lifecycle enquiries.
• Working with the Head of People Operations Excellence to simplify and optimise all processes within POE, actively seeking opportunities to drive team performance, productivity and development, and identifying trends to further optimise processes.
• Suggest improvement ideas and assist with their implementation to improve customer satisfaction or increase productivity.
• Leading by example to encourage and inspire colleagues by demonstrating an excellent work ethic, positive can-do approach, and professionalism at all times.
• Ensuring that your team provides a quality, timely, accurate, professional and friendly service to colleagues, resolving queries professionally and promptly
• Providing relevant training to POE team members as part of the introduction to...