People Services Associate

Job TitlePeople Services AssociateDepartmentHuman Resources-BG-UKOverview of DepartmentThe people team develops the capabilities, culture and experiences that create a human and commercial edge for Baillie Gifford. We exist to make the firm the world’s most distinctive place to grow a career, investing in our people with the same long-term conviction as our portfolios and continually reimagining how work is done to outpace the industry.The team supports the full people lifecycle, including people operations, people partnering, leadership, learning and capability development, attraction and resourcing, organisational culture, reward, wellbeing and the end-to-end people experience.Through this work, we ensure that people and performance are deeply connected and that our colleagues are equipped to deliver long-term value for clients.Purpose of RoleOur People Services team brings our people strategy to life through the day-to-day moments that matter, resolving colleague queries and delivering the core operational processes that support people throughout their time at the firm. Supporting around 1,700 colleagues across 11 countries, the team combines responsive support, accurate and consistent operations, sound judgement, strong controls and continuous improvement to make the everyday people experience seamless, scalable and reliable. In doing so, the team is a critical enabler of pace, performance and confidence across the organisation. As a People Services Associate, you’ll play a central role in making everyday interactions with People Services feel simple, responsive and well supported. Combining care, accuracy and sound judgement, you’ll help keep the operational foundations of the People team running smoothly. You’ll take ownership of day-to-day queries, cases and core operational processes from start to finish, ensuring colleagues and managers receive clear answers and dependable support. Alongside delivering a high-quality service, you’ll contribute practical ideas and help deliver improvements that make People Services simpler, more consistent and more effective over time.ResponsibilitiesService delivery and colleague experience Delivers high-quality people services across the employee lifecycle, taking ownership of core operational processes to ensure a clear, responsive and supportive colleague experience Acts as a trusted first point of contact for colleagues and managers, ensuring queries are understood, prioritised, resolved or escalated in line with agreed service standards Service quality, risk and improvement Identifies operational incidents, service failures and data-quality issues, takes appropriate action and records, resolves or escalates them in line with agreed procedures Uses day-to-day experience, colleague and manager feedback and recurring query themes to identify friction, risks, unclear guidance and improvement opportunities Shares learning, contributes practical ideas and helps deliver def...