Pharmacy Intake Technician
Location:Remote PositionPay Range:$16.72 - $27.86Position SummaryResponsible for placing outbound and receiving inbound calls to patients, care givers, and health care professionals regarding patient medications, adherence, and prescription barriers related to the patient. This role is under the supervision of the Pharmacy Operations Manager and Pharmacy Intake Coordinator. Primary Key Performance AreasKPA 1 – Data entry, documentation, and navigationEnsure the accurate and timely documentation of patient information into multiple software systems.Monitor timely creation of orders in e-prescribe and ensure accurate patient demographic information is loaded into the patient profile in CPR+.Able to navigate and accurately document information in CPR+/ORCA, ONCO EMR, and any additional pharmacy applications when needed.Review the daily Onco inbox report and document trends.Ensure complete and accurate patient setup in our operating systems.KPA 2 – Pharmacy Help Desk Communication and Documentation via pharmacy helpdesk tickets in Fresh Service, CPR+, ONCO EMR, and ORCA.Will facilitate communication between AON Pharmacy, the Pharmacy Liaison, Company clinics, Company Healthcare physicians/ practitioners, other Company departments and outside vendors.Monitor Fresh Service helpdesk requests and ensure responses to clinics are thorough, accurate, and timely.KPA 3 – Specialty pharmacy follow-up and staff supportSP follow-up to assure orders are being processed efficiently.Communicate with patient and clinic as to status of prescription. Will monitor daily activities and provide backup support where needed, including PA, PAP, SP follow-ups, BV and claims adjudication as needed.Performs other duties and projects as assigned.KPA 4 – Pharmacy call center communication and Customer ServiceEnsure effective communication and premier customer service with all internal and external customers. Will bridge the gap between patients and other specialty pharmacies by overseeing timely follow up by means of phone, e-mail or portal communication with specialty pharmacies.Demonstrate the ability to actively listen and understand patient questions and provide accurate answers and solutions. Will ensure that all phone calls are addressed professionally, courteously and in a timely manner. Act as a liaison between teams to communicate changes and help improve interdepartmental processes to improve patient care.Review incoming team emails to verify they are answered in a timely and professional manner.KPA 5 – Compliance Ensure all local, state, and federal guidelines are followed as well as corporate policies, pharmacy Standard Operating Procedures (SOPs) and accreditation bureaus’ standards.Verify all department compliance training is completed by the established deadlines.Maintain continuing education requirements for licensure.Maintain and ensure the confidentiality of all patient and employee information as required by ...