Pharmacy Liaison - Pharmacy Technician - Latham, NY
🌟 Pharmacy Liaison – NY State 🌟 Onsite - Albany, NY (Latham) | Full Time - Monday through Friday, 8AM to 4:30PM EST Shields Health Solutions is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.✅ Critical to this position is a person who is exceptionally reliable and can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.Applicants should:✨ Be reliable and dependable: have reliable transportation, be thorough and organized, be known for conducting consistent follow-through.✨ Results-oriented with a positive outlook✨ Focused on high patient quality and service✨ Detail-oriented with strong administrative/organizational skills You should be:🤝 Mature, approachable, professional, and comfortable interacting both in-person and on the phone🔒 Reliable, tolerant, and determined💬 An empathetic communicator who can see things from the other person’s point of view👥 Most importantly, a team player in a close-knit environment 💊 Role Overview Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.You will:✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics 🛠 Job Duties 🌟 Provide “legendary” care to hospital patients with custom medication management services 👩⚕️ Work alongside hospital clinicians to serve patients face-to-face and over the phone 📚 Educate prospective pharmacy patients on how hospital services improve care 🛍 Support outpatient retail and specialty prescription needs 📈 Grow the specialty pharmacy’s patient population 🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.) 📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists 🔍 Help develop new processes for smooth operations and patient care ❄ Identify medications requiring special storage (hazardous/refrigerated) 🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids) 📥 Answer, resolve, and triage inbound inquiries ☎ Perform refill reminder calls under pharmacist supervision 💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance 🖥 Ensure accurate documentation in all systems 📊 Manage and update data using database applications 💡 Apply observations to improve productivity, quality, and service standards 🔄 Identify trends, resolve problems, recommend improvements 🚀 Actively participate in process improvement initiatives 🤝 Act as a value-added business partner to stakeholders 🔐 Protect organization’s value by maintaining confidentiality 📚 Up...