Pharmacy Patient Care Coordinator
Job Title Pharmacy Patient Care CoordinatorLocationNash, TX, USAAdditional Location(s)Employee TypeEmployeeWorking Hours Per Week40Job DescriptionSummaryThe Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints.Pay Range: $22 - $25/hr (DOE)Location: Texarkana, TXSchedule: (On-Site) Monday - Friday, 8:30am - 5:00pmEssential Duties and Responsibilitiesinclude the following. Other duties may be assigned as necessary.Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.Provides correct information or directs the call to the appropriate team member or department while maintaininga high level of professionalism.Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.Documents information received from calls and provides notification of any urgeorders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.Provides high quality services to the home-care patient and the home-care referral source. Consistently represents the company in a professional manner. Maintains effective working relationship and cooperate with all personnel in the Company.Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.Performs other duties and responsibilities as assigned.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essenti...