Player Engagement & Community Growth Manager PUBG West

우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다.예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.   We pioneer the path to players' dreams.With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe.  We are KRAFTON – a collective of independent game development studios brought together to create innovative and engaging entertainment experiences for gamers across the world. Since the release of our flagship title – PUBG: BATTLEGROUNDS – in 2017, it has become one of the highest-selling video games of all time with over 70 million copies sold. We are headquartered in Seoul, South Korea, with regional KRAFTON offices located across the globe.Our Amsterdam office is home to KRAFTON Europe, with several key product and publishing teams focused on Western markets based here, along with our Esports team. It is also home to the Black Budget development team, who are busy working on our upcoming new title. The WEST Publishing team is responsible for driving regional publishing strategy, player growth, brand strength, and long-term engagement for PUBG: BATTLEGROUNDS across Western markets. This role sits under the WEST Publishing Lead and is expected to operate with strong individual ownership, sound judgment, and the ability to shape player engagement practices in line with current and future industry standards. Community and player engagement are critical drivers for WEST. This role is responsible for building stronger player loyalty, retention, advocacy, and regional community growth through strategic, insight-led, and outcome-driven engagement initiatives. Basic Roles and Responsibilities: Define and drive the WEST player engagement and community growth strategy across (Americas & EMEA) Develop programs that strengthen player loyalty, advocacy, retention, and emotional connection to PUBG. Align player engagement initiatives with publishing campaigns, product updates, creator activity, esports moments, and brand activations. Track and turn player feedback, sentiment, market signals, and regional insights into actionable recommendations. Collaborate with Brand, Marketing, Product, Social, Esports, Influencer, Legal, Regional Publishing, and Global teams. Establish clear standards for community planning, reporting, prioritization, and impact measurement. Use AI tools to improve research, insight generation, reporting, planning, documentation, and workflow efficiency. Required experience: Some year of experience in community management, player engagement, publishing, live service games, digital communities, or a related field. Strong understanding of live service player behavior, community growth, retention, loyalty, and advocacy. Strong project management, stakeholder management, and written communication skills in a global or cross-functional environment. Ability to turn player feedback, sentiment, regional insights, and market trends into clear recommendations and action plans...