Player Experience & Community Manager

Who We Are:  Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers.  The studio’s mission is to create narrative-driven experiences rooted in immersive world building and gameplay. The Challenge: Community & Social Media: Develop and execute strategy for owned social media and community channels Develop player engagement strategies to foster a long-lasting community Craft social media content, draft copy, and drive asset ideation and production Monitor and respond to player inquiries Content Creators: Identify, build and maintain in-house relationships with content creators Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game Customer Service: Build a customer service solution including onboarding and managing a BPO and customer service tool Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans Maintain an internal and external knowledge hub Email marketing: Draft and distribute newsletter and bespoke marketing emails   Analytics & Reporting: Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership Campaign & Operational Support: Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting Other duties as assigned What You'll Take On: You can use data to back up your recommendations You’re ready to challenge conventional wisdom You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles You understand audiences’ behaviors, creator and community motivations, and key industry platform algorithms   You have a basic knowledge of Adobe Photoshop What You Bring: 5+ years experience in the video game community management role   Has shipped at least 2 games on PC and console in a community manager role Strong written and verbal communication Must be eligible to work in the U.S. The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $90,920 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provi...