Pool Server

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

Pool Server

Four Seasons Hotel and Residences Fort Lauderdale is looking for a Pool Server that strives for excellence and is a highly motivated team player.

The Pool Server will provide impeccable service at all times, respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.

Responsibilities

• To quickly assess guests' needs and flex style appropriately.
• To use the guests' names whenever possible, in accordance with company policy and procedure.
• To add style to a dynamic environment.
• To build and maintain rapport with regular guests (both residents and non-residents) as well as cultivating relationships with new patrons.
• To remain calm, composed and in control, even in unusual situations.
• To effectively handle guest complaints, compliments, concerns or special requests.
• To project a positive, professional and friendly image to the guests and fellow employees.
• To assist the Food & Beverage Manager to develop and maintain a record of all regular guests with their preferences (e.g. beverage type, table location, birthdays, special family occasions).
• To ensure effective communication between all employees of the department and also with other departments.
• To take proper care of uniform, personal appearance and hygiene in accordance with hotel policy and procedure.
• To supervise the Runners and Bussers at all times during shifts.
• To work together with other members of staff in all departments and especially the Kitchen.
• To be honest, sober and a good timekeeper at all...