Practice Manager

Title: Practice ManagerPractice: Valley Oral & Facial Surgery Location: Bismarck, NDOffice Hours:  Monday: 8:00am - 4:00pm Tuesday: 8:00am - 4:00pm Wednesday: 8:00am - 4:00pm Thursday: 8:00am - 4:00pm Friday: 7:00am - 11:00am - (2 Fridays per Month)  Saturday: Closed Sunday: Closed   Position Purpose: The Practice Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office. Essential Functions: Patient Care & Service Excellence Ensure every patient receives the highest level of care and customer service. Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner. Foster positive, professional relationships among patients, staff, and surgeons. Address and resolve patient concerns promptly and effectively. Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements. Ensure compliance with training standards, workflows, and operational tools. Perform administrative duties as needed. Complete additional responsibilities as assigned. Team Leadership & Staff Development Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives. Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members. Support initiatives that promote retention and engagement of high-quality staff. Ensure team members receive proper training for their roles and provide retraining when needed. Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions. Elevate significant concerns to the Practice Administrator as appropriate. Serve in a supervisory capacity in the Practice Administrator’s absence. Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations. Financial & Operational Oversight Support efficient scheduling processes and adherence to surgeon scheduling protocols. Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions. Ensure patient payments are collected at the time of service. Optimize patient flow and manage staffing schedules to meet budgeted payroll goals. Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed. Collaborate with the marketing and business development teams to manage referrals and support practic...