Premium Services Engineer - WLAN
Premium Services Engineer - WLAN This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description: We are looking for a Premium Services Engineer (PSE) who thrives in a fast‑paced, technically challenging environment and embodies our core values of being Hungry, Honest, and Humble. If you’re the kind of engineer who rolls up their sleeves, supports teammates beyond formal responsibilities, respects diverse perspectives, and operates with credibility, transparency, and a strong drive to succeed, you’ll be a great fit for our team.As an HPE Networking PSE, you will join the EMEA regional organization and deliver technical support for HPE Networking Premium customers and support partners, with a primary focus on HPE Aruba WLAN.Responsibilities:Troubleshoot/Diagnose customer issues and drive satisfactory resolution.Supports enterprise HPE Aruba WLAN solutions, including HPE Access Points, Mobility Gateways, HPE Aruba Central, Clearpass, Airwave and related management and analytics platforms.Performs wireless troubleshooting, including RF analysis, client connectivity, roaming behavior, and performance optimization under guidance for complex scenarios.Assists with RF design activities, site surveys, and capacity planning to ensure optimal wireless coverage and performance.Collaborates with internal engineering, product, services, and support teams to resolve customer issues and improve solution quality.Participates in customer-impacting incidents and escalations with support from senior engineers.Learns and applies emerging wireless technologies (Wi-Fi 6/6E/7, security enhancements, and AI-driven operations).Provides knowledge sharing and documentation to support team effectiveness.Case Management: Ensuring timely identification and resolution of reported issuesFormulate action plans (technical and operational) for analyzing and resolving reported issues.Escalate issues as needed to ensure a timely resolution to customer reported issues.Validate customer issues in remote lab when needed.Excellent communication skills and interpersonal skillsEnsure consistent customer satisfactionReady to work in Differential work schedule.The role may ...