Principal Product Manager

ABOUT HIYA

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

ABOUT THE ROLE

We’re looking for a Product Manager to help grow and improve Hiya’s enterprise products for trusted business calling.

This role may span customer activation, product adoption, branded calling experiences, trusted business calls, analytics, reporting, customer workflows, platform capabilities, and other product areas that help businesses get measurable value from Hiya.

The ideal candidate is commercially minded, customer-obsessed, analytically strong, and comfortable working across product, engineering, sales, customer success, operations, marketing, business development, and external partners. You should be able to understand customer needs deeply, create structure in ambiguous areas, evaluate product and business tradeoffs, and drive work across boundaries to achieve outcomes.

We expect the person in this role to use AI tools to work faster and smarter, bring a builder mindset when useful, and stay focused on shipping products that create customer and business impact.

WHAT YOU'LL DO

- Build a deep understanding of how SMB and enterprise c...