Principal Technical Program Manager, Engineering Enablement

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryPrincipal Technical Program Manager, Engineering EnablementOverviewThe Software Engineering (SE) Guild is a global community of 8,000+ software engineers across Mastercard. The SE Guild exists to develop and share knowledge, standards, practices, and tooling, and to help elevate and maintain the craft of software engineering across the company.This role is primarily focused on program administration, knowledge management, community enablement, and operational excellence rather than hands-on software engineering. The individual will be responsible for managing and continuously improving the Software Engineering Guild’s onboarding programs, documentation ecosystem, knowledge repositories, and community resources, ensuring consistency, scalability, and exceptional employee experience. Working closely with Engineering leaders, Talent Acquisition, Learning & Development, and other cross-functional stakeholders, this role will drive governance, content strategy, business continuity planning, and process optimization initiatives that support a large, distributed engineering organization. Success in this position requires strong program management, organizational, communication, and content management skills, along with the ability to understand technical concepts and engage effectively with engineering teams, while maintaining a strong focus on operational execution, stakeholder coordination, and continuous improvement through automation and data-driven practices.Key responsibilities• Own and continuously enhance the Software Engineering (SE) Guild onboarding experience for Software Engineers at all career stages, including interns, early-career engineers, experienced hires, and Software Engineering Managers, ensuring programs remain relevant, scalable, and impactful.• Partner closely with Talent Acquisition, Learning & Development, and Engineering leadership to align onboarding experiences with enterprise-wide programs while addressing the unique needs of the Software Engineering community.• Establish and govern the SE Guild knowledge ecosystem, including documentation, onboarding materials, knowledge repositories, standards, and shared resources, ensuring content accuracy, accessibility, and long-term sustainability.• Lead strategic community infrastructure initiatives, including SharePoint enhancements, information architecture design, content governance, and digital experience improvements to increase usability...