Product Manager

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!The Mission We're seeking a talented Product Manager for our growing Professional Services team. The ideal candidate has substantial experience in product management within an application development and engineering services company. Your mission is to drive product success by designing customer-centric product roadmaps, interfacing with UI/UX teams, and managing the ongoing backlog of work that flows to engineering teams. Collaborating closely with our customers, you'll ensure they meet their goals, bridging the gap between business needs and technical execution. Your Assignment Support Customer/User Research and Journey DesignWork closely with customers to understand their needs, pain points, and goals. Conduct user research and facilitate journey design workshops to map out the customer journey. Use insights gathered to inform product decisions and ensure alignment with customer expectations. Design Product RoadmapsCreate and maintain comprehensive product roadmaps that align with customer business goals and strategic priorities. Set clear product objectives and metrics, and ensure that roadmaps are regularly updated to reflect evolving customer needs and market trends. Ongoing Product ManagementManage the product lifecycle from ideation to launch and beyond. Interface with UX teams to ensure that product designs meet user needs and provide a seamless experience. Collaborate with engineering teams to manage the backlog, prioritize features, and ensure timely delivery. Facilitate effective communication between UX and engineering teams to ensure alignment and address any roadblocks promptly. KPIs: Utilization Influenced Pipeline and growth of Customers CSAT scores within Product Engagements  Your Qualifications 5+ years of product management experience within application development and engineering services Experience with product roadmap tools and software, running product experiments, and product launches Experience with UX/UI concepts and technologies Experience deliv...