Product Manager, CRM

PRODUCT MANAGER, CRM (CAMBRIDGE/CONCORD)

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

As a Product Manager, CRM, you will own the products and platforms that shape how we talk to millions of travelers around the globe. Sitting in our dedicated CRM agile team, you will manage the team’s backlog, plan and run sprints, and oversee delivery across design, development, and experimentation. You’ll translate real user intent into timely, relevant omni-channel communication and use data to prove what works!

This role is required to work from our Cambridge, MA office 3 days per week.

In this role you will:

- Own the CRM agile team’s backlog end-to-end — triaging intake from Marketing and Product, shaping requests into clear PRDs, and sequencing work to deliver against the team’s primary KPI (bookings).

- Plan and lead agile ceremonies (refinement, sprint planning, reviews, retrospectives), ensuring the team operates with clear priorities, realistic commitments, and consistent delivery.

- Oversee design, development, and experimentation pipelines for CRM initiatives — from early discovery through implementation, QA, launch, and iteration.

- Build and evolve CRM capabilities in MoEngage (and related systems), including triggers, journeys, segmentation, and personalization across email, push, in-a...