Product Manager - Markets
About Us Herald is transforming how commercial insurance gets sold. We combine modern API infrastructure with industry-specific AI that can read emails, extract data, generate quotes, and guide brokers through submission workflows end-to-end. The result: faster placement, cleaner operations, and meaningful revenue growth. The market is huge, the need is obvious, and the product we’re building doesn’t exist yet. If you want to help shape the operating system for modern insurance, we’d love to work with you. We’re a team of insurtech veterans with experience at At-Bay, Kin, and Insurify. We’ve raised our Series A funding from top-tier VCs (Lightspeed, Brewer Lane, Afore, Underscore) along with a panel of insurtech founders (At-Bay, Marble), insurance executives (CRC), and early employees of other successful API infrastructure companies (Plaid, Alloy).The Role We're looking for a Product Manager to own the lifecycle of Herald's carrier markets end to end. This is a high-ownership, externally-facing role at the intersection of product, engineering, and carrier partnerships. You will be the connective tissue between Herald's engineering team and our carrier and implementation partners, keeping markets healthy, launching new ones, and driving the change management required as our API and products evolve. AI is a core part of how we expect this role to operate — not as a nice-to-have, but as a force multiplier. You'll be expected to identify where AI and agentic workflows can be applied across the integration surface — from smarter monitoring and auto-triage to guided partner onboarding — and work with engineering to bring those ideas to life. What You'll Do The core product you'll own is the Placement System — Herald's platform for managing a commercial submission from intake through bind. It includes: Connectivity health — catching unhandled cases, improper rejects, and auth issues before they become user-facing problems New integration builds — serving as the external-facing project manager with carrier partners from technical scoping through QA and launch Integration technical support — triaging and resolving connectivity, workflow, and data issues, and communicating status clearly to carrier and implementation partners Integration business support — handling product configuration, producer onboarding, and related stakeholder questions Change management — negotiating roadmap changes with carriers, coordinating updates with implementation partners, and managing the internal process as the API schema and workflows evolve Beyond the core workspace, your project backlog will span the broader placement product — work like: Launching new carrier integrations — managing technical scoping, build coordination, testing, and go-live Scoping and auditing workflows to improve messaging quality Improving integration self-healing and monitoring-to-resolution pipelines Identifying and scoping agentic workflows that automate high-frequency, low-judgme...