Product Manager, Revenue Cycle

HOWDY, WE’RE HEIDI 👋

“The AI startup growing faster than Canva”

That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and became one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That’s where you come in.

THE ROLE

Revenue cycle is where the economics of healthcare get decided. A clinician finishes a visit. Their notes sit in a coding queue. A coder maps that documentation to ICD-10 codes. Those codes determine hospital funding. A single missed code costs tens of thousands of dollars. A backlog of uncoded episodes costs millions. At one hospital we visited, eight million pounds in claims had sat uncoded for 6 months. The coder workforce is ageing, attrition from training programs runs above 60%, and the people who do this work spend most of their day pulling information across five fragmented systems.

Heidi's revenue cycle product makes clinical documentation land as accurate, complete codes: automatically, with a coder in the loop when it matters. You will own the clinical coding engine, the coder seat (a purpose-built interface for HIM staff, CDI, and clinical coders), and the forward-deployed workflow design that embeds this inside health systems...