Product Operations Manager

Location: New York, NY (Hybrid) | Experience: 4+ Years | Reports To: Head of Product

ABOUT CLARITYPAY

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence—combining deep expertise with advanced tech to deliver better outcomes, every time.

Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.

THE ROLE

As ClarityPay's Product, Platform Monitoring & Support Manager, you sit at the center of three interconnected functions: monitoring the health of our lending platform daily, triaging and resolving escalated product support issues, and building the operational infrastructure that keeps both running smoothly as we scale.

This is not a passive reporting role and it is not a traditional support role. You are both the company's early-warning system and its first line of defense when something goes wrong. You'll own the metrics, own the escalation process, and own the relationship between product health and customer experience — surfacing what leadership needs to know and making sure issues that reach our borrowers and merchant partners get resolved fast.

You'll work across Engineering, Product, Credit Risk, Operations, and external partners — with a direct line to the CEO. If you're someone who can hold the big picture and the details at the same time, who gets satisfaction from building order out of ambiguity, and who communicates with confidence under pressure, this role was built for y...