Product Operations Senior Specialist
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Product OperationsWork closely with Product, Engineering in ensuring that product features are properly tested before go liveBuild strong stakeholder management skills to be able to effectively manage business requestsWork with the product teams in OKR planning, being part of the product discovery processDevelop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, ServiceVendor integrations: enable the go-live of partner vendors on the platform after proper integration is doneWork closely with Engineering and Vendor teams to support POS API integrations.Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomesBuild dashboards and reports that can help with better insights for the teams on ongoing projects.Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gainsManage program budgets, including cost forecasting and expense controlProvide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial resultsInnovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.Cross team CollaborationCollaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful executionStakeholder ManagementWork with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performanceOwn and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.Strategy & Planning Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. Make critical decisions that support the Division's strategic and tactical direction. Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.Demonstrating Strong Work EthicFollow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent mannerContribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectivenessUphold a high-performance working environment and promote HungerStation...