Product Owner

Job Summary:PRODUCT OWNER - ARTIFAX SOFTWARERemote (UK) | Full TimeJob Description:Do you get real satisfaction from turning ambiguous problems into clear, well-specified work and enjoy working across engineering, design and customer research to get there? If this sounds like your world, read on.Artifax is seeking an analytical, customer-focused Product Owner to join our Product team. This role sits at the intersection of customer insight, business strategy, and delivery, translating the strategy for our B2B and internal software applications into actionable work that our cross-functional engineering teams can execute with pace and quality.Working closely with engineers and stakeholders across the business, you will ensure our backlog is clear, prioritised, and aligned to strategic goals - while leading discovery and validation activities that keep our product decisions grounded in genuine customer need.Your curiosity about AI, the arts and cultural sector, and your comfort working at the edge of product and engineering, is what sets you apart here, Artifax knowledge we can teach.What you'll be doingBreaking epics down into clearly defined, well-specified issues for new features, improvements, and defectsPrioritising and refining the backlog, and managing hotfixes in response to emerging business needsWorking with the Head of Customer Experience to understand requirements, sketch wireframes, and devise solutionsUsing AI tools to analyse customer data, usage patterns, and feedback to inform prioritisationCreating functional prototypes or low-fidelity representations to validate ideas before development beginsDefining business rules, system logic, and edge case handling, so engineers have clear intent and unambiguous acceptance boundariesAttending and contributing actively to team ceremonies - stand-up, refinement, planning, and reviewWorking day-to-day with engineers, resolving ambiguity as implementation reveals complexity, and acting as the decision point on scope and trade-offsConducting structured customer interviews and observing customers using the product in their own environmentWriting clear release notes and Help Centre articles for new and improved featuresWhat you'll bringDemonstrable experience as a Product Owner, Project Manager, Business Analyst, or in a customer-facing product roleExperience writing structured functional specifications - business rules, edge cases, and acceptance criteria - ideally alongside engineering teamsA track record of conducting customer research and translating findings into product decisionsExperience writing help articles, release notes, or equivalent documentationFamiliarity with Jira or similar product management toolingGenuine curiosity about using AI tools to support analysis, synthesis, and product discoveryExperience creating wireframes or low-fidelity prototypesWhy join Artifax?You'll be part of a supportive, cross-functional team shaping software used by arts and cultural organisations of all s...