Product Owner - Bright Portal
Description
Deposco is looking for a Product Owner to drive successful customer adoption of the Bright Portal platform across our growing 3PL customer base. You are the subject matter expert embedded alongside the Professional Services team who ensures customers truly adopt, use, and derive value from the portal. Deposco's 3PL vertical is growing fast. As the Bright Portal Product Owner, you will own the portal experience end-to-end: from go-live readiness through roadmap delivery, packaging new features for customers, and ensuring the portal becomes a competitive differentiator for every 3PL we serve. Your key success metric is customer adoption.
What You'll Do
Delivery Enablement
- Embedded advisor alongside Professional Services project teams — ensuring customers successfully adopt the platform, not just go live on it
- Portal SME for all Professional Services project teams
Customer Feedback Loop
- Convert field observations to product tickets within the sprint, eliminating the signal lag that costs velocity
Roadmap Management
- Prioritizing backlog
- Incorporating AI enabled features into the product
Functional Prototyping
- Build working prototypes directly with customers to validate ideas before engineering touches them
New Feature Packaging
- Monitor post-release adoption and surface issues before customers escalate them
- Drive customer awareness and excitement for new capabilities
- Ensure every customer knows what's coming, why it matters, and how to use it — before it ships
What You'll Need
- Critical thinker, Industry functional thinking, Curious problem seeker, Product creativity
- Experience in SaaS product management, implementation, solutions engineering, or 3PL/supply chain operations
- Claude Code or equivalent experience
- Self-directed and comfortable operating without a fully-defined playbook
- Bonus: familiarity with WMS/OMS platforms or warehouse operation
- Bachelor’s degree in Business Administrat...