Product Specialist

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.Join our Catalyst Adoption team and take on a pivotal role in how the world's most admired brands configure, adopt, and get value from our products. If you thrive at the intersection of deep technical product knowledge and hands-on problem-solving — and you're equally comfortable configuring the right solution, guiding clients toward the best approach, and continuously improving how we work — we have the perfect opportunity for you.  What will your day look like? Use your technical understanding of client processes and ways of working to configure best-practice, end-to-end experiences for our global client teams. You'll act as a knowledgeable point of contact on our Catalyst product (configuration and setup) — translating client needs into the right approach while safeguarding a consistent, standardized way of working across all clients.  Once you are equipped with the necessary knowledge, your responsibilities will include:  Collaborate with developers and Product Owners to configure and operate products across the Catalyst suite.  Communicate and consult with client service teams and Marketing Operations on configuration solutions across the product suite.  Take on configuration tasks based on support requests from clients.  Configure client business rules and product features based on specifications and design.  Support with testing configuration and newly developed features.  Troubleshoot and resolve issues in existing applications.  Identify optimization opportunities and help shape a more scalable, maintainable way of working.  As a team, we are increasingly embedding AI into how we work — using it to improve our processes and to inform how we configure and use our applications. You'll be part of this direction, exploring and adopting AI-supported ways of working as we continue to evolve.  Who are you going to work with? You'll join a group of proficient product specialists who are always ready to help, working closely with Product Owners, Developers, Project Managers, and client-facing colleagues. You'll be a trusted point of contact for clients on product setup and confi...