Product Specialist

MEET SIENA

Siena is the Agent of Record for consumer brands. One agent that owns the entire customer journey, running on a shared intelligence layer no point tool can replicate.

Consumer brands run ten or more disconnected tools to manage their customers. We collapse that stack into a single agent. It started with support, the hardest surface a brand has, and it expands from there: Shopping Agent, Social Agent, Siena working alongside a brand's own operators. One agent across every surface, with shared memory, shared context, and shared tools.

Hundreds of brands already run real customer volume on Siena in production. This is built, working, and growing, and we are racing to build what comes next.

THE TEAM

We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.

We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.

If you want to own real problems rather than close tickets, keep reading.

The role

As a Product Specialist at Siena, you become the resident expert on how our platform works end-to-end: how each agent behaves, and how they work together as one system. You own a defined product surface deeply, you diagnose it with authority, and you're the bridge between the customers using it and the PM shaping where it goes next.

You're T-shaped. You know the whole platform end-to-end, and you go deep on one or two agents that become your own. You learn the product cold (prompt engineering, config, deployment), and then you put that knowledge to work across a range of product activities. This is a versatile, hands-on, product-minded role, not a ticket-closing one. You'll work a support queue, but the point isn't the queue, it's what it teaches you about how the product behaves in the real world.

You're energi...