Product Specialist - DACH (Greentech) (m/f/d)

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You’ll Do

- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.

- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).

- Leverage customer feedback to enhance our software, in close collaboration with our development team.

- Continuously improve customer experience and help them day to day in calls and in our support chat.

- Identify technical bottlenecks with customers and improve our solutions with the engineering team.

- Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

- Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.

- Technical background e.g. (industrial-) engineering.

- Previous experience in the start-up ecosystem.

- Motivation to drive change in renewables and have a positive impact.

- Excellent communication and presentation abilities in German and English.

Why Join Us?

- Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.

- A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.

- Enjoy opportunities for personal and professional growth.

- Embrace the freedom to innovate and make quick changes in a dynamic team.

- Perks include ...