Product Support Engineer - Google Cloud Platform
Synopsis of the role
As a Product Support Engineer within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.
What you will do
Platform Configuration and Operation
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Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.
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Deploy and manage complex data pipelines orchestrated via Apache Airflow.
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Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.
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Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.
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Perform data quality checks and validation to ensure the integrity and accuracy of processed information.
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Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.
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Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.
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Follow SDLC guidelines for any configuration deployments or changes.
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Maintain accurate records of configurations, processes, and any issues encountered.
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Stay up-to-date with platform updates, new features, and relevant technical information.
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Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.
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Continuous Improvement and Documentation
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Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.
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Assist in the creation and maintenance of our configuration documentation and knowledge base articles.
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Participate in team meetings and contribute to discussions on process optimization and best practices.
Client Focus
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Understand the importance of accurate and timely data delivery for our clients.
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Support the team in addressing client inquiries and resolving fulfillment-related issues.
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Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.
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Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.
What experience you need
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Bachelor's degree in computer science, information technology or equivalent.
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Strong analytical, detail-oriented, and proactive approach to problem solving.
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Familiarity with data processing concepts and batch delivery systems.
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Experience working with configuration files (e.g., YAML).
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Understanding of cloud computing concepts, ideally with some exposure to GCP.
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Familiarity with different file encoding formats.
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Experience with API tools for testing and understanding data interfaces.
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Basic scripting skills (e.g., shell scripting) are an asset.
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Excellent written and verbal communication skills in English.
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Ability to follow team procedures accurately and manage multiple priorities effectively.
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Ability to work effectively both independently and as part of a collaborative team.
What could set you apart
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Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed
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Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query
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Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring).
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Exposure to financial services data and an understanding of its sensitivity and importance
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Proficiency in scripting (Python) or object-oriented programming languages (Java)
This is an existing position.
Primary Location
CAN-Toronto-5700 Yonge
Function
Function - Tech Dev and Client Services