Professional Busines Support Specialists

Position Description     Support service contract sales, including reaching out to business partners, quoting, and finalizing sales      Processing claims from third-party service providers, including invoice review, payment and PO generation     Maintain the highest level of customer service and quality     Make outbound calls to customers for the purpose of:    Promoting the sales of Service Solutions and Preventive Maintenance     Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.     Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.    Adherence to Miele’s core principles, professional appearance and conduct standards.Responsibilities     Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support    Data management for customers    Coordinate machine requests for Professional orders    Assure the appropriate input and processing of all necessary orders for Professional    Collect all credit information and contact information for receivables.    Assure the appropriate pricing of quotes    Follow up where necessary with customers/sales/service representatives when related to orders or quotes    Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)    Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment     Assist with projects for all lines within the Professional Department    Interact professionally with customers on the phone, email, etc. as necessary    Other duties as assigned   $65000 to $75000