Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Responsibilities

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Execute daily delivery activities for assigned client programs as scoped by Senior Consultants and jointly defined with clients

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Own accountability for timeliness, quality, and client satisfaction on your assigned deliverables

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Serve as the primary day-to-day point of contact for your assigned client relationship, providing regular updates and managing expectations

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Coordinate with Analysts and other team members to execute client initiatives, troubleshoot issues, and keep work on track

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Complete vendor risk assessments in accordance with approved methodologies, client requirements, and internal quality standards

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Communicate findings and recommendations to clients in clear, actionable formats through reports, presentations, or conversations tailored to the audience

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Collaborate on cross-functional initiatives with Customer Success, Sales, and Product teams to support client success and surface feedback to internal stakeholders

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Become a power user of Bitsight products, services, and capabilities; ask for help when needed and escalate ambiguous situations to your Senior or Manager

Requirements

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3–5 years of experience in client-facing roles

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Proven track record in consulting, customer success, support, or sales with strong organizational and project management skills

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Eagerness to learn about cybersecurity and Third-Party Risk Management (TPRM)

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Ability to explain technical concepts to non-technical stakeholders in clear, jargon-light language

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Capable of following troubleshooting procedures and working through technical or process issues systematically

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Excellent verbal, written, and interpersonal communication skills

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Strong planning and organizational abilities; ability to juggle multiple clients or workstreams without losing track of detail

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Preferred experience or knowledge in

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Hands-on experience conducting or supporting vendor security assessments, security audits, or compliance evaluations (GRC, internal audit, risk management backgrounds welcome)

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Direct experience engaging with vendors or third parties on security topics: collecting questionnaires, following up on findings, or driving remediation conversations

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Familiarity with threat intelligence, external attack surface...