Professional Services Manager

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!

About the Role

- Own end-to-end delivery of Abacum implementation projects, from pre-sales scoping through kickoff and delivery, driving customers to success and value realization on the platform.

- Partner with Sales during the pre-sales cycle to scope projects, size effort, and present and walk clients through the SOW, setting the right expectations before the deal closes.

- Build project documents, sprint plans, budgets, and resource plans tailored to project and delivery model.

- Manage implementations that involve both direct customer delivery and delivery through partners, holding partners to the same quality bar as internal delivery.

- Manage scope, risk, and change control, escalating early using our governance processes.

- Act as the trusted advisor to client stakeholders; not just running the plan, advising on process and org changes needed to get value from the platform.

- Coordinate with Product, Support, Sales, Customer Success, and delivery partners to keep a single, coherent client experience.

- Get hands-o...