Professional Services Manager, DACH
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Reporting to: Director, EMEA Professional Services Direct Reports: NoneLocation: GermanyTravel expectations: Up to 50%, primarily within DACH Your Impact Join Axon and help transform public safety by delivering technology that makes a real difference. As a Professional Services Manager, you'll lead the successful deployment of Axon's integrated hardware and on-premise / SaaS solutions for customers across Germany, Austria and Switzerland. Working closely with Sales, Product, Regional Support and Engineering, you'll act as a trusted technical advisor throughout the customer journey—from pre-sales workshops through implementation and go-live. You'll combine technical expertise, customer engagement and project coordination to ensure every deployment delivers value quickly and creates lasting customer partnerships. This is an opportunity to work with cutting-edge technology, collaborate across international teams, and directly influence customer success in one of Axon's fastest-growing regions. What You'll Do Lead customer implementations of Axon's hardware and on-premise / SaaS solutions across DACH. Support pre-sales activities including technical workshops, trials and solution design. Plan and coordinate deployments with customers, partners and internal teams. Install, configure, test and troubleshoot cloud, on-premises and hardware solutions. Deliver customer training, technical guidance and knowledge transfer. Serve as the primary technical contact during deployment and hypercare. Ensure implementations follow security, privacy and regulatory requirements (including GDPR). Capture customer feedback to improve products and implementation processes. Collaborate closely with Sales, Product, Regional Support, and regional partners to deliver an exceptional customer experience. What You Bring 3+ years of experience in Professional Services, Solutions Consulting, Sales Engineering, Field Services or a similar customer-facing technical role. Fluent German and professional English. Strong knowledge of enterprise IT environments, including networking, Microsoft technologies (Windows Server, Active Directory, Azure/Entra ID), APIs and cloud solutions. Experience implementing enterprise software or integrated hardware/software solutions, ideally in a SaaS environment. Excellent troubleshooting, communication and customer consulting skills. Experience managing multiple implementation projects simulta...