Program Manager

Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers. By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter decisions across their entire enterprise. Following record-breaking 70% revenue growth in 2025, we have scaled to 6 enterprise-grade solutions, with solutions live in over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone. If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines how the world eats, there is no better time to join us.About the Role As a Program Manager on the Operations team (part of the Tech Org.), you will be responsible for the end-to-end success of our customer partnerships ensuring success during the launch of each integration. You will build strong relationships across our retail partners’ organization from senior stakeholders to management and team members on the ground. You will have the opportunity to lead cross-functional technical projects with Afresh stakeholders and successfully deploy our solution at scale while continuously improving our processes that are fast-paced and constantly evolving. You have customer-facing experience, are structured and have strong project management skills, and love driving projects to completion in a fast-paced environment; you are excited to reduce fresh food waste in the grocery industry, too! Responsibilities Lead and execute successful integrations with our partners Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments Identify and implement ways to improve Afresh & our team’s processes as we build our work together Continually work towards scaling our processes and solutions to achieve a lower cost to serve Attributes Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our cust...