Program Manager - Quality Excellence

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Position Overview

SharkNinja is building a new Product Excellence Program Management (PEPM) team — three roles, each owning a distinct phase of the product development lifecycle, working together to run one PE operating standard across the full lifecycle from inception to end-of-life.

The vision is simple: four pods, one PE playbook — run faster. Consistent gates, escalation, and star reporting from Inception to EOL. Predicting star ratings before P0. Cutting in-market signal-to-fix to 10 days.

Today, the handoffs across Product Excellence are not seamless enough. Quality insights generated upstream do not always reach the right downstream teams in time. In-market signals do not always make it back into NPD fast enough to influence the next generation. These three roles exist to close that loop — with speed.

The ask for every PEPM is the same: Communicate. Act fast. Ensure the PE point of view is front and center. Each role is embedded at a specific phase of the development cycle, but all three operate as one team — sharing a common operating rhythm, a common PE playbook, and a shared accountability for ensuring nothing falls through the cracks between phases.

All three roles report into VP, Product Excellence and Chief of Staff, and work in close partnership with each other, with the Product Excellence Functional leaders.

Why This Team Exists

When the team is operating at its best: star prediction is running at every P0, every <4.5★ action is tracked to closure, and every STOP Production, JIRA, and RCCA is resolved inside 30 days.

The PEPM team embodies all pillars of the PE mission

• Voice of the Consumer — ensuring consumer signal drives every program decision, not just the ones that are easy to act on.

• 5★ satisfaction — holding the standard at every gate, from the first concept review to the last in-market quality call.

• Lower cost of quality — finding and fixing issues early, before the...