Program Ready Trainer II

Job Title:Program Ready Trainer IIJob DescriptionThe Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization.Essential Functions/Core Responsibilities Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as requiredApply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentPresent training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accountsAssist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training ManagerConvey timely performance information to the Trainer and Training Manager throughout the training process/cycleResponsible for achieving individual training performance metricsSupport the transition of trainees from training to production environment, ensuring competency levels meet business needsMaintain current product knowledge for each account by taking calls, attending team meetings, and side by side observationsParticipate in Concentrix and client training sessions as requiredEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities   Candidate Profile Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferredStrong communication skills, both written and verbalProficient in Microsoft OfficeDemonstrated ability to multi-task and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressureStrong attention to detail   Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.  Completes work with a limited degree of supervision.  Likely to act as an informal resource for colleagues with less experience.  Identifies key issues and patterns from partial/conflicting data.  Takes a broad perspective to problems and spots new, less obvious solutions  Supplemental Geographical...