Project Manager

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Title: Project Manager

Location: UK; Remote

Experience: Mid-Level

Job Function: Professional Services

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements at Keyfactor, ensuring high customer satisfaction with both solutions and services provided.

RESPONSIBILITIES

• Defines, monitors, and adjusts project scope and timelines as necessary.
• Schedules, coordinates, and leads meetings and working sessions for team members and customers.
• Conducts customer meetings via video and voice calls, promoting active participation.
• Acts as an escalation point for project issues and initiates resolution.
• Ensures the company meets legal obligations through contract interpretation.
• Leads daily customer-facing interactions via Teams/Zoom calls and emails.
• Advances projects by collaborating with clients and internal resources.
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
• Leads the development of processes and procedures to create scalable standards.
• Assists in determining and tracking team KPIs.
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
• Prioritizes customer satisfaction, resulting in referenceable accounts.
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
• Reports and escalates issues to management as needed.
• Ensures project data in Salesforce and project management tools is up to date.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Project Management, or related field required; or equivalent experience.
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners.
• In-depth knowledge of project management principles and methodologies.
• Exceptional ability to deliver projects on time, within scope, and within budget.
• Advanced risk management and mitigation skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in project management software and...