Project Manager
Company: Ultra Intelligence & CommunicationsCyber (UK) BusinessPowering DecisionJoin the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense.Cyber Business Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.Job Description Based at our Cyber Centre of Excellence in Maidenhead and our site in Farnborough - hybrid working is available.Powering Decision:Join the team redefining defence technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defence.Cyber Business:Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.Candidates must be willing and able to obtain, and maintain, DV security clearance .Role Summary:We are seeking an experienced Service Delivery & Project Manager to lead the ongoing delivery and support of a technical service for a key customer, ensuring consistently high standards of customer service and sustained performance of the services for the customer and stakeholders.This role focuses on maintaining strong customer and stakeholder relationships, quality of service, and coordinating internal teams to deliver reliable ongoing support and continuous improvement. The successful candidate will need to work closely with internal technical teams and be able to support strategic growth aims for the customer. This may include planning and running pilot projects to assess suitability for rollout to enhance the service for the stakeholder community.The ideal candidate will have a strong background in customer service and service delivery within an IT, engineering, or technology environment, with experience supporting services to meet Service Level Agreements (SLA) and planning for strategic growth.Key Responsibilities:Take ownership of ongoing service delivery performance, customer satisfaction, incidents management and measurement, and service expectations.Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term service delivery and support.Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.Communicate service status, operational...