Public Safety Technology Supervisor

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is an institutionally accredited, private, nondenominational Christian University. Primary Responsibilities /Accountabilities/ Essential Functions:Serve as primary technical support and first point of contact for GCU Police, Guards, Dispatch, RTOC operators, and Behavioral Threat Assessment and Management (BTAM) staff for day-to-day technology needs, troubleshooting, and system access.Administer, monitor, and maintain core public safety systems including Computer Aided Dispatch (CAD), CYRUN (CAD/incident and reporting management), Axon FUSUS (real-time intelligence platform), panic button technology, License Plate Readers (LPRs), closed-circuit video/camera monitoring and surveillance, secure evidence and records management systems, and the Symplicity Advocate behavioral case management system.Support and help maintain the encrypted public safety 800 MHz radio system, VPN, and secure network infrastructure used by police, guards, and dispatch, coordinating with University IT Security and radio/network vendors on configuration, patching, and interoperability issues.Provide first-line technical administration for the threat assessment monitoring and compliance systems used to track, tier, and report on individuals of concern, supporting the BTAM Manager's case management and mass notification workflows.At direction of Police Chief, partner with the Director of Emergency Preparedness, BTAM Manager, and University IT/Security teams to build, test, and maintain the electronic threat monitoring and information-sharing (BOLO/mass notification) system developed under the TVTP grant, including client data fields, tiered risk-rating workflows, and integration with RTOC and regional Real-Time Crime Center platforms.Act as the primary liaison between GCU Public Safety and the University's central IT, Information Security, and Networking teams, translating public safety operational needs into technical requirements and ensuring public safety systems meet enterprise security and CJIS compliance standards.Monitor system uptime, performance, and licensing (e.g., CAD/user license capacity) for public safety platforms; identify and escalate capacity, performance, or resourcing issues before they affect operations. Coordinate installation, configuration, testing, and deployment of new hardware and software for public safety systems, including in-field/in-vehicle technology, body-worn cameras, cameras, and mobile devices used by police and guard staff.Develop and maintain system documentation, standard operating procedures, and job aids for public safety technology; provide end-user training to police, guards, dispatchers, and RTOC/BTAM staff on new and existing systems.Support vendor management activities for assigned systems, including coordinating service tickets, tracking warranty/maintenance agreemen...