Quality Operations Director

At SCP Health, what you do mattersAs part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.Why you will love working here:- Strong track record of providing excellent work/life balance.- Comprehensive benefits package and competitive compensation.- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.JOB RESPONSIBILITIES:Strategic Operations & Executive SupportManage the operational rhythm of the department: meeting cadence, agenda development, pre-read distribution, action tracking, and follow-throughPrepare and maintain executive-level briefing materials, Board reporting packages, and QPI bundle summariesServe as thought partner and surrogate for the EVP in cross-functional forums, representing quality priorities with credibility and clarityMaintain department-wide initiative inventory; surface interdependencies, risks, and resource constraints proactivelyProgram & Project ManagementLead or co-lead complex, cross-functional quality improvement initiatives from scoping through implementation and evaluationBuild and maintain project charters, work plans, RACI matrices, milestone trackers, and stakeholder communication plansCoordinate across COE leadership, CMOs, COOs, Finance, IT, and external health plan partners to ensure alignment and accountabilityApply structured methodologies (Lean, PDSA, Six Sigma, Agile) appropriate to initiative type and organizational contextPerformance Reporting & Data StorytellingDevelop and maintain the department’s core reporting infrastructure: SACR, MOR, quality scorecards, value-based care dashboards, and ad hoc analyticsTranslate raw data from multiple sources (HEDIS, Star Ratings, clinical registries, internal metrics) into compelling narratives for executive and Board audiencesOwn presentation development for monthly/quarterly operational reviews, large initiatives, and regulatory reporting requirementsEstablish consistent reporting standards, visual templates, and data governance practices across the departmentTechnology, AI & Process InnovationServe as the department’s primary translator between clinical quality priorities and technology/AI capabilitiesIdentify, pilot, and scale AI and automation tools that reduce manual administrative burden and improve data quality and reporting speedEvaluate and recommend platforms, tools, and workflow solutions that enhance department efficiencyBuild internal literacy around AI-assisted quality monitoring, documentation, and performance imp...