Regional Director, Operations

As a Regional Director of Operations, New York at Sollis Health you will provide strategic and tactical leadership for our concierge emergency and urgent care clinics within your region reporting directly to the VP, Operations.  You will be responsible for the oversight of the leadership team in your region as well as the front desk coordinators, radiology team, lab team and clinical support team. You will also provide a safe and compassionate experience for our members and their families as well as a supportive and productive environment for our Providers and other team members.  You will work on process improvement opportunities, strategic planning and clinical integration opportunities that align with our Mission, Vision and Values.   This is an onsite role for 5 days a week based in NYC. Operations Management  Provide support and guidance to Supervisors, clinical staff and senior leadership, regarding all aspects of operations and patient care delivery in your region.   Responsible for the oversight of your region’s 5+ medical centers and house call operations.   Develop and execute short and long term strategic operating plans and KPIs.   Oversee all facility management and ensures locations are clean, and properly sanitized, adhering to utmost standards and OSHA protocols.    Support and partner with your Regional Medical Director to improve processes and ensure clinical perspectives are accounted for in operational decision,  Clinic Regulations/Policy Adherence/Compliance   Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures.  Manage internal operating protocols and communicate any updates across centers regarding changes to operating policies and procedures, including collaboration with the Membership team.  Ensure teams and clinics are compliant by keeping up with annual mandatories, license and certifications requirements, scope of work for team members, etc. in partnership with the People team.    Workflow Efficiency   Analyze and ensure efficient workflows, developing and implementing improvements across centers.   Develop and refine staffing models for current and future centers along with the VP of Operations.  Ensure scheduling is conducted efficiently and in a timely manner.  Ensure bi-weekly payroll is completed on time and work with your direct reports to ensure daily reconciliations of timecards are completed for all employees at your site.        Quality Improvement   Assist in the development of quality improvement programs that design, plan, measure, and improve the practice functions and key clinical populations served.   Enhance the patient experience and ensure a high-quality delivery of care for our high-profile clientele.   Ensure patient records are kept secure and ...