Regional Head of Services (APAC)

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The Head of Services, APAC, is responsible for building, scaling, and leading a high-performing services organization within the Asia Pacific region. This leader will translate the global services strategy into local execution, ensuring Addepar’s standards for implementation, partner solutions and client support are met. A primary focus will be resolving ongoing business-as-usual (BAU) requirements, managing existing feed enhancements, and mitigating the recurring service escalations that have necessitated a dedicated local leadership presence. As a key leader in a matrixed organization, this role reports directly to the VP, Global Services & Delivery, while maintaining a strategic partnership with regional business leadership. The successful candidate will navigate a collaborative structure where cross-functional alignment is essential, as some regional team members may maintain dual reporting lines to global and regional functional leads. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Regional Leadership & Strategy: Serve as the primary leader for the APAC services organization, ensuring alignment with the global GTM strategy defined by the VP, Head of Services. Service Delivery Excellence: Oversee the successful delivery of implementation, partner solutions and technical client support for the APAC client base. Operational Execution: Implement and manage local operational models to address and resolve recurring client escalations, improving client outcomes and reducing time-to-value. Team Development: Build and mentor a regional team capable of handling complex, data-intensive implementations and ongoing support requirements. Cross-Functional Collaboration: Partner closely with Sales, Engineering, and Global Services teams to ensure that local client needs (e.g., feed enhancements, platform adoption) are integrated into the global roadmap. Performance Metrics: Establish and track clear KPIs for the APAC region to maintain service predictability, efficiency, and high customer satisfaction scores. Who You Are Minimum 10+ years of experience in professional services...