Regional Operations Specialist (Africa)

Job description Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve. We are seeking a Regional Operations Specialist to support our Africa region as part of our Central Operations function. This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams. Key Responsibilities Colleague Experience Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region Serve as a general point of contact for colleagues on tools, documents, and processes Coordinate pulse reporting and support follow-up on key insights Support organization of regional retreats and other in-person or virtual events (logistics, coordination) Provide local support on Duty of Care topics in coordination with central teams Regional Administration Analyse staffing, people, and impact data to support regional decision-making Maintain and update regional knowledge resources (e.g. Guru pages) Coordinate regional and cross-regional routines and ensure smooth operational cadence Support general travel coordination across the region Regional Representation & Central Coordination Build and manage diverse talent pipelines aligned to hiring needs, partnering with stakeholders to drive progress, remove barriers, and use data and market insights to inform decisions Lead the end-to-end hiring process, advising hiring managers on best practices and candidate selection, managing offers and background checks, and ensuring a high-quality candidate experience and accurate hiring system tracking Act as a regional point of contact for central functions, supporting rollout of new tools and processes (e.g. Guru, MS365) Support DPO-led initiatives, including launch of new tools and procurement of IT devices Ensure regional alignment with central processes, while adapting to local context where needed Support implementation and adoption of new systems and ways of working Core Competencies Communication: clear and structured communication across global teams Collaboration: ability to work effectively across regions and functions Problem-solving: proactive and solution-oriented mindset Ownership: ability to independently manage tasks and drive outcomes Mindsets We work well with people who are: Adaptable: comfortable working in a dynamic, evolving environment Accountable: reliable and self-directed in a remote setup Driven: motivated by impact and delivery Curious: eager to learn and improve Collaborative: valu...