Remediation Officer

About Netwealth

Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses.

Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.

If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth.

The opportunity

Sometimes, things don’t go to plan.. A process misfires, a transaction doesn’t land quite right, or a customer experience falls short of what we pride ourselves on.

At Netwealth, our Remediation team sits at the heart of Customer Operations, bringing together service delivery, risk, complaints, and operational expertise to ensure we deliver the right outcomes for our customers, every time.

We’re looking for a Remediation Officer to join a close-knit team and play a key role in identifying, investigating and resolving errors while keeping customers informed, supported and confident along the way.

If you’re someone who thrives in a fast-moving environment where detail matters and no two days look the same, we’re ready to welcome someone who can hit the ground running and make an immediate impact.

 

What you'll be doing

You’ll be the person who turns complexity into clarity. The one who takes ownership, prioritises effectively, and ensures customers are never ...