Remote Supervision Coordinator

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.

JOB DUTIES

- Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures

- Communicate directly with restaurants, merchants, and customers to resolve operational issues

- Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality

- Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail

- Provide support to internal teams and external partners as needed

- Meet established perfo...