Renewal Manager (ET)

Changing Healthcare For Good

At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.

We are seeking a proactive, relationship-driven Renewal Manager to own the end-to-end renewal experience for an assigned book of business. This role serves as the primary point of contact for brokers throughout the renewal lifecycle, partnering with internal teams to develop renewal strategies, drive retention, and deliver an exceptional customer experience.

The Renewal Manager is responsible for managing broker relationships, developing renewal strategies, coordinating cross-functional activities, and ensuring renewals are completed accurately and on time. This role balances customer advocacy with business objectives while continuously seeking opportunities to improve the renewal experience.

CORE RESPONSIBILITIES

CUSTOMER RELATIONSHIP MANAGEMENT

- Own the end-to-end renewal process for an assigned book of business, serving as the primary point of contact for brokers throughout the renewal lifecycle.

- Build and maintain trusted relationships with brokers through proactive communication, responsiveness, and strategic partnership.

- Conduct renewal strategy discussions with brokers, providing guidance on pricing, plan design changes, network updates, and available renewal options.

- Deliver an exceptional customer experience while balancing retention goals and company objectives.

RENEWAL STRATEGY & RETENTION

- Review renewal offers and analyze competitive market information to develop effective renewal strategies.

- Partner with Underwriting to identify opportunities for rate relief and retention while maintaining sound underwriting practices.

- Proacti...