Rep Family/Guest Services
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization:Patient & Guest Services 20Job Summary:Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center..KEY RESPONSIBILITIESPosition works Monday-Friday, 7-3p, with rotating holiday schedules at the VPH information desk-7.5-hour daily shift. The candidate for this position needs to be aware of this as many candidates search specifically for an 8-hour/day positionSeated position at VPH information deskMust have-large dose of empathy/compassion for VPH incoming families and patientsDaily responsibilities: checks in arriving families connecting them with VPH units for family visitation time periods, screens visitors, answers large volume of phone calls for incoming calls to the VPH building and connects callers and walk-up visitors to VPH departments and employeesAssists or provide patients/visitors with information, resources, and directions.Facilitates communication between patients, visitors, physicians, and other staff.Contributes to the organization by actively participating in process improvement initiatives and shared decision making.The responsibilities listed are a general overview of the position and additional duties may be assigned.TECHNICAL CAPABILITIESEmployee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.Customer C...