Research Manager

AT KLUE https://klue.com/, WE’RE BUILDING THE FUTURE OF COMPETITIVE INTELLIGENCE

👋 KLUE WIN-LOSS IS HIRING!

As a Research Manager, you'll be the person our customers and internal teams rely on to uncover the why behind every win, loss, and churn, and then scale that capability through AI. Your mission is twofold: deliver high-impact research programs that sharpen our customers' go-to-market strategies, and actively train, tune, and supervise the AI interviewers that let us do this at scale.

When our customers win because of insights you uncovered, and the AI you trained, we all win.

WHAT’S IN IT FOR YOU?

You'll get a front-row seat to the future of qualitative research: a model where expert researchers focus their time on high-trust, high-signal conversations AI can't replicate — while continuously improving the AI interviewers that handle the rest. You'll master interviewing craft, qualitative analysis, and AI system training, all within a team actively reshaping how win-loss research gets done. This role offers a clear path to Senior Research Manager, Research Director, or AI-enabled research leadership within a high-growth, high-trust team.

WHAT YOU’LL DO

- Research Program Leadership. Own program delivery end-to-end: customer onboarding, interview strategy (human and AI mix), analysis, and reporting. Ensure every program delivers actionable insights that drive renewal and expansion.

- High-Signal Interviewing. Conduct win, loss, churn, and seller interviews where human judgment is essential: high-trust relationships, complex buyer situations, and conversations that unlock insights AI can't yet reach on its own.

- Train and Tune AI Interviewers. Design, train, and continuously improve AI interviewers using real interview data, feedback loops, and your expert judgment. A growing share of eligible interviews will be handled by AI, and you'll own the quality bar for that output.

- Insight and Analysis. Transform interview findings into comp...