Resident Experience Manager

A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
 
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
 
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 
 
The impact you'll have
At Placemakr, exceptional resident experiences are built through meaningful interactions, proactive communication, and a commitment to service. As the Resident Experience Manager, your mission is to lead the Resident Experience team while creating a culture where every resident feels welcomed, heard, and supported throughout their stay. 
Around here, no two days look the same (which is exactly how we like it). You'll balance resident needs, coach your team through challenging situations, and ensure every interaction reflects Placemakr's hospitality standards. Whether you're mentoring Resident Experience Associates, resolving escalated concerns, auditing communicat...