Resident Insurance & Compliance Solutions Advisor
Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.
So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 300+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win. 🔥🔥🔥
⭐ ABOUT THE ROLE
Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to provide white-glove service and operational support for our Second Nature Insurance program; and to assist clients in establishing legal business entities. Reporting to the Senior Manager, Insurance Program, the person in this role will be an instrumental part of our Customer Support team.
KEY RESPONSIBILITIES
Licensed Insurance Agent Support
- Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status.
- Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program.
- Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
- Guide users through the claim process, including follow-up with adjusters and documentation coordination.
- Review third-party policies while ensuring consistent lease adherenc...