Resort Services Operator

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. As a Resort Services Operator, you will: •Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols.Maintains standards as outlined by management on service, delivery, and quality of call content.Answers, screens, and routes calls including inbound and internal calls.Produces reports on request of call detail by department, extension, group, or location.Supply information to callers and records messages.Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.Make nightly courtesy calls as directed.Receive, log, and secure all guest & internal mail/packages/faxes.Maintains and shares information on business changes with co-workers.Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.Other duties as assigned.To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity PassionWork Ethic  Able to work weekends and holidays Able to work PM shift (ex: 3-11pm)Experience in hospitality (preferred).2 years of relevant telephone experience in the customer service area. Why Westgate?  Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Tea...