Revenue Operations Systems Analyst
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. About ShipMonk Do you thrive in a fast-paced environment where your creativity can make a real impact? At ShipMonk, we're not just another 3PL. We're a technology-driven company revolutionizing the ecommerce fulfillment industry with over 2,500 employees globally across five countries, and we're looking for a detail-oriented Revenue Operations Systems Analyst to join our RevOps team. Our Values Merchant-first. People Make ShipMonk. Own It. Get Sh*t Done. Change the Score. About The Role We’re seeking a Revenue Operations Systems Analyst to support the optimization, integration, and administration of systems that drive revenue performance across Sales, Marketing, Customer Experience, and Merchant Success. This role focuses on Salesforce configuration, workflow automation, reporting accuracy, and system scalability. You will partner closely with the Revenue Operations Lead to enhance data integrity, streamline processes, and ensure our revenue systems operate efficiently and reliably. This is a hands-on role ideal for someone who enjoys building automation, solving system challenges, and improving operational workflows behind the scenes. What you'll do? Salesforce & System AdministrationConfigure, customize, and maintain Salesforce to support evolving business requirementsBuild and maintain flows, custom objects, validation rules, formula fields, and automationManage user permissions, roles, and system configurationsDeploy change sets and maintain system documentation Revenue Systems OptimizationSupport integration workflows across GTM tools and internal systemsMaintain data architecture consistency and enforce data hygiene standardsTroubleshoot system issues and provide root cause analysis and resolution trackingIdentify opportunities to simplify workflows and reduce manual processes Reporting & Data IntegrityMaintain dashboards and operational reports across revenue teamsAudit CRM data for completeness and accuracySupport forecasting hygiene and lifecycle reportingAssist in developing scalable reporting frameworks Cross-Functional SupportCollaborate with Sales, Marketing, CX, and Merchant Success to understand process needsSupport rollout and adoption of new tools or system enhancementsDocument business processes and system dependenciesProvide technical support and training for revenue teams Requirements 2–4+ years of Salesforce Administration or Revenue Operations experience Salesforce Administrator Certification preferred Strong understanding of CRM data models, automation, and change management Hands-on experience building Salesforce Flows and automation Experience supporting multi-team revenue organizations preferred Strong troubleshooting and analytical problem-solving skills High attention to detail and documen...