Reverse Logistics Manager

Who We AreAt Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!  Education:High School diploma or equivalent requiredBachelor's degree in industrial engineering, management, logistics or relevant discipline or equivalent experience in lieu of degreeWork Experiences: 3+ years of experience in related reverse logistics and/or supply chain fieldExperience with Warehouse Management SystemsSkills: Knowledge of Reverse Logistics experienceKnowledge of warehouse operationsProven track record of process improvementsExceptional communication and interpersonal skills (written and verbal)Strong project management skillsResponsibilities: Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations. Direct supervision of team leads over eCom returns, Returns, RTV’s/RTS and supplies.Assists in the completion of processes and operating practices used to manage product returns, insuring accurate inventory management, timely execution of production, count verifications and submissions.Submission of daily  production tracking reports for each group’s performance; Returns,  RTV/RTS, eCom returns, and supplies.Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets.Applies system knowledge and analytical skills to extract business data to report operating trends for Reverse Logistics and KPI measurements.Handles multiple incoming escalations appropriately.Identifies and communicates actionable support cross-functionally to internal and external stakeholders.Assists in Reserve Logistics projects/revenue opportunities.Adheres to company policies, procedures, and safety rules.Duties may change and be required to perform other duties as assigned.Physical Requirements & AttendanceAbility to comprehend effectively and to communicate clearlyAbility to hear and specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusConstantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers) and feel; frequently required to stoop, crouch, use fingers, grasp, push, and pull; occasionally required to balanceConstantly lift up to 20 pounds; ...